Returns Policy

    1. The consumer may, within 14 days from the conclusion of the Agreement covering the sale of the Work, withdraw from it without giving any reason.
    2. The running of the time limit specified in sec. 1 begins with the receipt of the Work by the Consumer or a person designated by him.
    3. The consumer may withdraw from the sales contract by submitting a declaration of withdrawal to the Gallery. To meet the deadline for withdrawing from the Sales Agreement, it is enough for the Consumer to send a statement before that deadline.
    4. The declaration of withdrawal from the Sales Agreement may be sent:
      1. with the help of any postal operator to the following address: ul. Chmielna 73, 00-801 Warsaw;
      2. by e-mail to the following address:
    5. The declaration of withdrawal may be submitted, inter alia, by sending a completed form, a model of which is attached as Annex 1 to the Regulations.
    6. If the Consumer sends a declaration of withdrawal by e-mail, the Seller shall immediately send the Consumer to the e-mail address provided by the Consumer confirmation of receipt of the declaration of withdrawal from the Agreement.
    7. W przypadku odstąpienia od Umowy zawartej na odległość:
      1. This agreement is considered void;
      2. The Gallery returns the Consumer immediately, no later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Agreement, all payments made by him, including the cost of delivering the item, except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard method. delivery offered by the Gallery. The reimbursement will be made by the Gallery using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for him. The Gallery reserves the right to withhold the reimbursement until receipt of the Work from or until proof of its return is provided, whichever occurs first.
      3. The consumer will return the Work to the following address: Chmielna 73, 00-801 Warsaw, immediately, no later than 14 days from the day on which he informed the Gallery about the withdrawal from the Agreement. The deadline will be met if the Consumer sends the Work before that deadline.
      4. The consumer bears the direct costs of returning the Work;
      5. The consumer is only responsible for reducing the value of the Work resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Work.
    1. The gallery will exercise due diligence in the scope of the services provided, referred to in § 2 para. 1 of the Regulations, including the delivery of Works without defects and the uninterrupted provision of continuous services (Account and Newsletter). This does not affect the right to interruptions in the provision of these services resulting from the need to carry out technical work on the Website, about which the Gallery will inform Users.
    2. In the scope of commission sale of the Works, the Gallery is not responsible for hidden physical defects of the Work, as well as for its legal defects. This restriction does not apply to Consumers.
    3. If the Consumer finds that the Work is defective, the Gallery shall be liable in the scope of the warranty specified in the Civil Code. Notifications of defects will be considered in the form of a complaint.
    4. Complaints should be submitted in writing to the address of the Postal Gallery, ul. Chmielna 73, 00-801 Warsaw, Poland or electronically to the address, as soon as possible after the occurrence of the circumstances constituting the basis for the complaint. Within 30 days from the date of receipt of the complaint, the Gallery shall inform the Buyer in writing about the method of its consideration, however, failure to reply within the indicated period is tantamount to accepting the complaint. The complaint should include the name, surname or name of the Buyer, the Order number and a description of the defect.
    5. The Gallery will endeavor to resolve any disputes that may arise in connection with the conclusion or performance of the Agreement amicably. Notwithstanding the foregoing, in the event of failure to reach an agreement, you have the right to refer the matter to mediation or court proceedings.
    6. The court competent for resolving disputes arising from the application of these Regulations is the court competent for the seat of the Gallery, except for cases in which a consumer is a party.
    7. Notwithstanding the foregoing, the Consumer may ask for help from the municipal (poviat) consumer ombudsman. All necessary information in this regard can be obtained on the website of the Office of Competition and Consumer Protection at:
    8. At the same time, the Gallery informs that at the address there is an online platform for resolving disputes between consumers and entrepreneurs at the EU level (ODR platform). The ODR platform is a website with a one-stop shop for consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or contract for the provision of services.